Facts and Figures

A4e is a leading public service provider, serving thousands of people across three continents – Europe, Australasia and Asia. A4e’s core mission is to improve people’s lives. We work in partnership with governments, public sector organisations, private sector companies and voluntary and community groups to deliver a range of front line public services, including employment and welfare, training and education, and money and legal advice.

Central to this work is the personalisation of front line public services. This means providing customers with a voice and choice over the way in which they interact, use and benefit from our services; increasing digitisation, so that customers are co-designers through innovations such as Web 2.0 technologies; and improving mobilisation so that customers can access the service at a time and place that integrates with their lives.

Read the 2010-2011 A4e Group Fact Sheet

Customer Research and Insight

What our customers think of our service is really important to us… after all we are really proud of our key role in ‘improving people’s lives’. But is it really ok for us to say that, if we don’t ask them to find out?

Well guess what…we’ve done just that…and guess what…our customers genuinely do believe that we improve their lives and they are really satisfied with the service we provide. That is really fantastic and something that we can be really, really proud of.

• View our Customer Research and Insight